Terms and conditions
Delivery time: The items are shipped within 3-7 days of placing the order.
We will notify the customer as soon as possible if there is a change in delivery time. When the order has been shipped, the customer will receive a shipping confirmation.
Shipping costs: We ship orders as a letter-sized mail. We charge for delivery depending on the weight and size of the letter:
- 1-2 products €4,60/letter
- 3-5 products €13,50/maxiletter
- over 6 products €19,50 /maxiletter
The letters or maxi letters are not tracked. If you want your order to be shipped as a registered postal parcel with a tracking number, it will cost €28.
Online payments: PayPal and Checkout Online payment at bank´s website (VISA, Mastercard etc.)
Return and exchange policy
Ordering at our online store does not require registration, and therefore Samurai Shop does not have an actual customer register. The only existing register is in email archive that contains order information.
Maintaining certain data is required by law. For instance, the Accountancy Act defines long curing periods irrespective of whether the data contains personal information or not.
The primary purpose of personal data processing is handling
the orders and shipping the items. The legal basis for processing personal data is the customer approval. As the customer places the order at the online store by using personal information, a mutual agreement and statutory obligations will be made between the customer and our company.
Disclosure of information to third parties