Terms and conditions

We deliver our products to Finland and other EU countries. Prices of the products include VAT. We reserve the right to change the prices and delivery charges.

Delivery time: The items are shipped within 3-7 days of placing the order.

We will notify the customer as soon as possible if there is a change in delivery time. When the order has been shipped, the customer will receive a shipping confirmation.

Shipping costs: We ship orders as a letter-sized mail. We charge for delivery depending on the weight and size of the letter:

  • 1-2 products €4,60/letter
  • 3-5 products €13,50/maxiletter
  • over 6 products €19,50 /maxiletter

The letters or maxi letters are not tracked. If you want your order to be shipped as a registered postal parcel with a tracking number, it will cost €28.

Payment options

Online payments: PayPal and Checkout Online payment at bank´s website (VISA, Mastercard etc.)

E-mail Invoice: You will receive an invoice via e-mail within 24 hours after placing your order. Once the payment has gone through and has been received by us, your order will be shipped.

Return and exchange policy

The items can be exchanged and returned within 14 days of the order date. The returned product must be in good condition and unused with the original tags attached. Your order will include a return form and more detailed instructions for refunds. The customer will be responsible for the return shipping charges

Privacy Policy

Ordering at our online store does not require registration, and therefore Samurai Shop does not have an actual customer register. The only existing register is in email archive that contains order information.
Maintaining certain data is required by law. For instance, the Accountancy Act defines long curing periods irrespective of whether the data contains personal information or not.

The primary purpose of personal data processing is handling
the orders and shipping the items. The legal basis for processing personal data is the customer approval. As the customer places the order at the online store by using personal information, a mutual agreement and statutory obligations will be made between the customer and our company.

Disclosure of information to third parties

We disclose some necessary information to third parties, such as postal service, to ensure delivery. External service providers may be used when processing payments, in which case the customer will be directed to the third party website. The terms of external service provider are applied on the website. Personal and payment information are always processed in an encrypted SSL-protected connection. The payment information (social security number, online banking service information, credit card number) are processed in a secured and encrypted external system. Identification information such as customer's social security number or payment and credit card numbers are not saved at online store. The registered information will not be disclosed to other parties for marketing purposes or monitoring purchasing behavior.